At LPV Publishing, we want you to be satisfied with your purchase. This policy explains when a return or refund may be available for products purchased through our website.

1. Eligible Returns

If you receive a physical book that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or other information so that we can assess the issue.

Where a return is approved, we will provide instructions for returning the item.

2. Damaged or Defective Items

If your book arrives damaged or has a manufacturing defect, please contact us before returning it.

Depending on the circumstances, we may provide:

• A replacement copy.
• A refund.
• Another appropriate resolution.

The available remedy may depend on the nature of the problem and applicable consumer law.

3. Incorrect Items

If you receive the wrong book or an incorrect quantity, contact us as soon as possible.

We will review the order and, where appropriate, arrange a replacement or refund.

4. Change of Mind

Returns for change-of-mind purchases are subject to applicable consumer rights and the condition of the item.

Returned books should be unused, undamaged, and in their original condition wherever possible.

Certain items may not be eligible for return where permitted by applicable law.

5. Refunds

When a refund is approved, the refund will generally be issued to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

6. Return Shipping

Where an item is returned because it was damaged, defective, incorrect, or otherwise covered by our return policy, LPV Publishing will determine the appropriate arrangements for return shipping.

For other returns, shipping costs may be the responsibility of the customer where permitted by applicable law.

7. Non-Returnable Situations

A return may not be accepted where an item has been damaged after delivery through misuse, intentional damage, excessive wear, or other circumstances outside the condition in which the product was supplied, except where applicable consumer law provides otherwise.

8. How to Request a Return

To request a return, contact us with:

• Your name.
• Order number.
• The item concerned.
• A description of the issue.
• Photographs, where relevant.

Phone: +9876543210

We will review the request and provide the next steps.

9. Consumer Rights

Nothing in this Returns & Refund Policy is intended to remove, restrict, or override any rights you may have under applicable consumer protection laws.

Where local law provides greater rights than those described in this policy, those legal rights will apply.